Introduction

Black Onyx Facilities Management Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company: Black Onyx Facilities Management Ltd
Company Number: 16293533
Registered Address: Mitre House, Pitt Street West, Burslem, United Kingdom, ST6 3JW
Contact Email: info@blackonyxfacilities.com
Telephone: 07584 245095

Information We Collect

We may collect and process the following personal data:

• Identity data: name, job title, company name
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access this website
• Usage data: information about how you use our website and services
• Communication data: information contained in any correspondence you send to us, including via our contact form

How We Collect Your Data

We collect personal data through:

• Direct interactions when you contact us via our website contact form, email, or telephone
• Automated technologies such as cookies and analytics tools when you browse our website
• Third parties including Google Analytics and Google Reviews

How We Use Your Data

We use your personal data for the following purposes, relying on the lawful bases indicated:

• To respond to your enquiries (lawful basis: legitimate interest / consent)
• To provide our services (lawful basis: performance of a contract)
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy (lawful basis: legitimate interest / legal obligation)
• To administer and improve our website, including troubleshooting, data analysis, and testing (lawful basis: legitimate interest)
• To comply with legal or regulatory obligations (lawful basis: legal obligation)

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device. We use the following types of cookies:

• Strictly necessary cookies: required for the operation of our website
• Analytical cookies: to recognise and count visitors and understand how visitors use our website (e.g. Google Analytics)

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website and conducting our business (e.g. hosting providers, email services)
• Analytics providers such as Google to help us understand how our website is used
• Professional advisers including lawyers and accountants where necessary
• Regulatory bodies or law enforcement agencies where required by law

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to access it.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Contact form submissions are retained for a maximum of 24 months unless there is an ongoing business relationship.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access – to request a copy of the personal data we hold about you
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your personal data
• Right to restrict processing – to request that we limit the processing of your data
• Right to data portability – to request transfer of your data to another party
• Right to object – to object to our processing of your personal data
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@blackonyxfacilities.com. We will respond to your request within one month.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Last updated: April 2026

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: info@blackonyxfacilities.com
Telephone: 07584 245095
Post: Black Onyx Facilities Management Ltd, Mitre House, Pitt Street West, Burslem, ST6 3JW

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).